Portfolio Project 1: Coaching and Developing Others

Project Title: Transforming Managers into Coaches: A Flipped Classroom Approach to Leadership Development

Client: A Major Australian Government Agency

Challenge:

This Australian Government agency was facing a challenge with their existing coaching training program. It was failing to equip managers with the practical skills and knowledge needed to effectively coach and develop their employees. The training lacked real-world application and didn't address the specific needs of managers in their day-to-day roles. The agency needed a new approach that would empower managers to foster a culture of continuous learning and development within their teams.

Solution:

We partnered with the agency to design and deliver a transformative leadership development program that flipped the traditional classroom model. Our approach was grounded in Cathy Moore's Action Mapping, ensuring that every element of the program was directly aligned with the agency's desired performance outcomes.

Here's how we did it:

1. Business Goal: The primary business goal was to enhance leadership capability across the agency, specifically focusing on improving managers' ability to coach and develop their team members.
2. Target Actions: We identified the key actions that managers needed to take to effectively coach their employees. This included active listening, providing constructive feedback, setting clear goals, fostering a growth mindset, and creating opportunities for learning in the flow of work.
3. Flipped Classroom Design: We implemented a flipped classroom model, which involved:
   • Self-Paced Online Modules (3): Learners engaged with three interactive online modules that covered foundational concepts, including:
     • Goal Theory
     • Self-Determination Theory
     • Learning in the Flow of Work
     • Psychological Safety
     • Coaching methodologies (iGROW and reGROW)
   • Online Coaching Simulation: Participants practiced their coaching skills in a safe, interactive environment, receiving feedback and guidance to refine their approach.
   • Facilitated Skill-Building Workshops (3): These workshops provided managers with opportunities to practice their newly acquired coaching skills in a safe and supportive environment. The workshops focused on real-world scenarios and provided opportunities for peer feedback and reflection.
   • Learning Journal: Each participant received a comprehensive learning journal that served as a guide throughout the program. The journal included:
     • Summaries of key concepts from the online modules.
     • A structured format for recording their learning journey and reflections.
     • Practical resources to support their coaching practice, such as quick reference guides and observation sheets.

Results:

The flipped classroom approach was highly successful in transforming the agency's managers into effective coaches.

• Improved Coaching Skills: Managers reported a significant improvement in their coaching skills and confidence.
• Increased Employee Engagement: The program fostered a more supportive and development-focused work environment, leading to increased employee engagement.
• Positive Feedback: The program received overwhelmingly positive feedback from participants, who praised its practical focus and engaging format.
• [Add specific quantifiable results if available, e.g., "Post-training assessments showed a 25% improvement in managers' coaching effectiveness."]

Interactive Elements:

• Online Coaching Simulation: A link to access the online coaching simulation.
• Sample Learning Module: A link to access a sample of one of the self-paced online modules.

Call to Action:

Interested in learning more about how we can help you develop your leaders and create a culture of continuous learning?

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