John Willsdon

Instructional Designer & Change Leader

A highly experienced Learning and Development professional with over 15 years of experience, specialising in instructional design, change management, and the development of engaging digital learning experiences. Possesses a proven ability to partner with stakeholders, conduct thorough needs analyses, and create impactful training programs that drive user adoption and support organisational change, particularly during the implementation of new digital tools and platforms. Demonstrates expertise in utilising a variety of eLearning authoring tools and Learning Management Systems (LMS) to deliver innovative and effective learning solutions that foster a culture of continuous learning and adaptability.

Experience

Senior Learning Specialist | Australian Public Service Commission | Jan 2024 – Jan 2025 | Sydney, NSW

  • Instructional Design & Change Management: Led the design and development of digital learning solutions, including eLearning modules, virtual workshops, and instructional videos using Articulate Storyline, to support the adoption of new digital tools and processes.
  • Stakeholder Engagement: Collaborated with SMEs and cross-functional teams to ensure alignment of training programs with organisational change initiatives, demonstrating strong stakeholder management and communication skills.
  • eLearning Development: Created engaging and interactive eLearning content using a variety of authoring tools, resulting in increased user adoption and positive feedback.
  • LMS Management & Reporting: Provided expertise in utilising the LMS to track learner progress, measure training effectiveness, and inform continuous improvement efforts. Impact: Successfully supported the rollout of a new digital collaboration platform across the agency through targeted training and change management initiatives.

Director of Learning and Development | Indago Development | Feb 2022 - Nov 2023 | London, UK

  • Learning Strategy & Digital Transformation: Developed and executed a 5-year learning strategy with a strong emphasis on digital learning, supporting the organisation's digital transformation goals.
  • Change Management: Led training initiatives that supported significant organisational change, including the implementation of a new LMS and the adoption of new digital workflows.
  • Blended Learning Solutions: Designed and implemented blended learning programs that incorporated online modules, virtual workshops, and in-person training, catering to diverse learning styles. Impact: Improved employee digital literacy and adaptability through targeted training programs, resulting in increased efficiency and productivity.

Learning & Development Specialist | Transport for NSW | Dec 2020 - Dec 2021 | Petersham, NSW

  • Needs Analysis & Content Development: Conducted thorough training needs analyses to identify digital skill gaps and developed engaging eLearning modules using Articulate Suite to address those gaps.
  • Change Management Support: Provided training and support to employees during the transition to new digital systems and processes, demonstrating an understanding of change management principles.
  • Workshop Facilitation: Facilitated workshops on digital literacy and the effective use of new technologies, showcasing strong facilitation and communication skills. Impact: Successfully onboarded over 600 employees to a new digital platform, resulting in improved collaboration and communication.

Freelance Learning Consultant | Etheric Coaching | Jul 2015 - Dec 2020 | Los Angeles, CA

  • Instructional Design & Content Creation: Developed customised digital learning solutions, including online courses and workshops, for a diverse range of clients, showcasing adaptability and versatility.
  • Client Engagement: Provided tailored coaching and consulting services to support clients in achieving their learning and development goals, demonstrating strong relationship-building skills. Impact: Helped numerous clients improve their digital skills and embrace new technologies through effective training and coaching.

Assistant Director | Department of Human Services | Jan 2012 - Apr 2015 | Sydney, Australia

  • Program Development: Developed and implemented training programs that directly aligned with departmental objectives, enhancing workforce capabilities and adaptability within a public sector setting.
  • Leadership Development: Coached and mentored staff, fostering leadership capability and ensuring alignment of training with strategic goals. Impact: Improved employee performance and engagement through targeted programs, aligned with business needs.

Education

Master of Science (Coaching Psychology) | University of Sydney (2025)

Bachelor of Psychological Science | Deakin University (2022)

Certifications

Professional Certified Coach | International Coaching Federation (2019)

Skills

  • Instructional Design: Expertise in designing and developing engaging digital learning experiences using adult learning principles and various instructional design models (e.g., ADDIE, SAM).
  • Change Management: Proven experience in supporting organisational change initiatives through targeted training and communication strategies. Familiarity with change management methodologies (e.g. ADKAR, Kotter).
  • eLearning Development: Proficient in utilizing a range of eLearning authoring tools (e.g., Articulate Storyline, Rise, Adobe Captivate) to create interactive and engaging content.
  • LMS Administration: Experienced in managing and utilizing Learning Management Systems (LMS) to deliver, track, and report on training effectiveness.
  • Needs Analysis: Skilled in conducting thorough training needs assessments to identify skill gaps and inform the design of effective learning solutions.
  • Stakeholder Engagement: Demonstrated ability to build strong relationships and collaborate effectively with SMEs, stakeholders, and cross-functional teams.
  • Project Management: Proven ability to manage multiple projects concurrently, ensuring timely delivery and adherence to budget constraints.